1. Terms & Conditions
Last Updated: 10.02.2025
Welcome to Heartmades.in! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.
Legal & Business Disclaimer
Heartmades is a creative artist collective, not a registered business corporation or commercial entity. We are a community of independent artists and crafters who provide handmade, personalized items as per individual customer requests.
🔐 Important Notes:
- We do not hold a GST number or trade license at this time, and we operate as a small-scale personal creative initiative, not a legally registered company.
- All payments made to us are considered voluntary service-based support for the time, creativity, and manual labor of individual artists.
- Invoices are not legally binding tax documents, but serve only as a communication tool for tracking payments and product details.
- By placing an order with us, you acknowledge that you are engaging the services of freelance creators, and not entering into a commercial contract with a company.
- We do not take bulk/commercial orders or mass manufacturing requests.
1. Use of Website
- You must be at least 18 years old or have parental consent to use this website.
- You agree not to use the website for any unlawful or fraudulent activities.
- We reserve the right to modify or discontinue any part of our website without prior notice.
2. Products & Services
- All our products are handmade, so slight variations in design and color may occur.
- Custom orders require full payment before processing.
3. Pricing & Payment
- Prices are listed in INR and are subject to change without prior notice.
- We accept online payments via secure payment gateways.
4. Order Cancellation & Modifications
- Orders can be canceled within 24 hours of placing them. After this, cancellations may not be possible.
- For custom or personalized products, modifications are allowed only before the production process begins.
5. Intellectual Property
- All content, images, and designs on this website are the property of Heartmades and cannot be used without permission.
6. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.
7. Delivery Timeframe
- All customized orders may take 15 to 45 days to be delivered.
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The timeframe depends on factors such as:
- The number of preserved items (cords, footprints, scans, etc.)
- The size and material of the product (resin, wood, etc.)
- Custom text/sticker/font requests
- Drying, curing, and finishing time (especially for resin-based products)
For any concerns, feel free to contact us