Skip to Content

1. Terms & C​onditions

Last Updated: 10.02.2025

Welcome to Heartmades.in! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.

Legal & Business Disclaimer

Heartmades is a creative artist collective, not a registered business corporation or commercial entity. We are a community of independent artists and crafters who provide handmade, personalized items as per individual customer requests.

🔐 Important Notes:

  • We do not hold a GST number or trade license at this time, and we operate as a small-scale personal creative initiative, not a legally registered company.
  • All payments made to us are considered voluntary service-based support for the time, creativity, and manual labor of individual artists.
  • Invoices are not legally binding tax documents, but serve only as a communication tool for tracking payments and product details.
  • By placing an order with us, you acknowledge that you are engaging the services of freelance creators, and not entering into a commercial contract with a company.
  • We do not take bulk/commercial orders or mass manufacturing requests.

1. Use of Website

  • You must be at least 18 years old or have parental consent to use this website.
  • You agree not to use the website for any unlawful or fraudulent activities.
  • We reserve the right to modify or discontinue any part of our website without prior notice.

2. Products & Services

  • All our products are handmade, so slight variations in design and color may occur.
  • Custom orders require full payment before processing.

3. Pricing & Payment

  • Prices are listed in INR and are subject to change without prior notice.
  • We accept online payments via secure payment gateways.

4. Order Cancellation & Modifications

  • Orders can be canceled within 24 hours of placing them. After this, cancellations may not be possible.
  • For custom or personalized products, modifications are allowed only before the production process begins.

5. Intellectual Property

  • All content, images, and designs on this website are the property of Heartmades and cannot be used without permission.

6. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.

7. Delivery Timeframe

  • All customized orders may take 15 to 45 days to be delivered.
  • The timeframe depends on factors such as:
    • The number of preserved items (cords, footprints, scans, etc.)
    • The size and material of the product (resin, wood, etc.)
    • Custom text/sticker/font requests
    • Drying, curing, and finishing time (especially for resin-based products)

For any concerns, feel free to contact us